Yes. We can ship anywhere in the world (with just a few exceptions) through our specialized couriers. Some services may not be available in all countries/regions. This process may have related costs.
No, you’re not obliged to have an Account to place an order on our website. But if you do decide to set up an Account, you will be able to enjoy some benefits, such as access to your order details and history.
At the moment, there are three ways in which you may place an order: Website – Click on the articles you wish to purchase and fill out the form on the screen. Direct Email – You may contact us directly via e-mail at sales@moozadesign.com, with all the items you wish to acquire. Phone – You may contact us via phone call at +351 93 544 11 46. Our client assistance team is available by phone between 8 am and 5 pm (GMT) for the UK or 8 am and 5 pm (EST) for the US, Monday through Friday.
Yes, it is possible to personalize and/or customize most of our products. Please fill out the forms available on the product pages or write to info@moozadesign.com to verify feasibility and costs.
If you are a professional partner, you can order samples free of charge. If you are not a partner, you can order samples, but a cost will be charged.
At the moment, the only payment method available is via Bank Transfer.
The shipping methods available are Standard and Express services (land, air, and sea). The amount to be paid depends on the country where you are located and also on the value of the order you’ve placed. The exact value of shipping costs will always be clearly shown to you in the proforma. Keep in mind that, outside of Europe, you may be charged for local import duties and customs charges on the arrival of the goods in your country.
When the order is placed, you will receive an email with the confirmation that we have received it.
It very much depends on the type of product, but it ranges from 10 to 12 weeks. These lead times refer to the time span from the order entry until the product is delivered.
Through your account on the website, you can check the delivery status of your parcels, which will always be updated, whenever new information is available.
Not all. We may offer that service depending on the order, desired piece, or shipping country. For more detailed information, please contact us via e-mail at info@mozzadesign.com.
Yes. We do have a discount policy for professionals. Please contact us directly at sales@moozadesign.com for details.
You will have to pay duties or taxes if you are not a professional. Professionals with a valid intracommunity VAT number will not pay taxes. Keep in mind that, outside of Europe, you may be charged for local import duties and customs charges on the arrival of the goods in your country.
If you have received a faulty item, you have 48h to notify us, and you will be able to return your product free of charge. The return time span will start upon the delivery date. If the item is damaged upon delivery or by the clients’ misuse of it, a cost will be charged.
MOOZA warrants its products to be free from defects in workmanship and materials, under normal residential use and conditions, for a period of 2 (two) years from the original invoice date. Please download our standard warranty terms & conditions with this link.
To learn the steps to follow to successfully complete your Return, please see contact us at info@moozadesign.com.
Our Returns and Refunds Policy can be found in our Customer Service area on the Footer page, or please click here for direct access to the desired page.
Yes, it is! When the item is already damaged upon delivery, we will make the repair free of charge, by either sending missing pieces or by collecting the damaged item for further repair. If the item is damaged upon delivery or by the clients’ misuse of it, a cost will be charged. If the piece is damaged by faulty material (oxidation, dampness in the wood, among others), the cost of the repair will be covered by the warranty, during its period of time.
For partner/press inquiries, please contact us via e-mail at info@moozadesign.com or press@moozadesign.com, respectively.
We process your personal data to allow you to register and access the reserved areas of our website and use the related services. With your consent, we will also process your personal data to keep you informed about our marketing initiatives, as well as will our parent brand Zagas. For any further details, please have a look at our Privacy Policy here.

© 2023 Direitos Reservados
Desenvolvido por Sanzza

Rua Rainha Santa Teresa nº467
4580-652 Vilela, Porto

info@moozadesign.com

+351 255 880 590
(Cost of National Fixed Line Call)

+351 932 290 997
(Cost of National Mobile Line Call)